Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

We realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want.  If you're not completely satisfied with your purchase, you may return it. Please read the terms of returns below before sending us your return.

1) If there is a problem with the shipment, we must be notified within 3 days from when you received your order.

2) The product must still be in FACTORY SEALED CONDITION. If the item has been opened, tampered with and then broken, we will not accept it back. WE DO NOT ACCEPT merchandise that has been opened. Under certain circumstances, we reserve the right to deduct up to 50% from your refund if the packaging has been damaged. Refunds are usually issued within 1 week after receiving the item back.

3) We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). When shipping back the incorrect item to us, please pack your returns securely. Your credit card will be refunded for the shipping fees or store credit will be issued to you.

4) If the return was not due to our error, but rather the buyer's (ie. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee will be deducted from your refund. If the item's factory seal was broken, we cannot accept the item back. 

Return Address for Canadian Customers

Returns Dept.
Cape Collectibles
2 King Street West Unit #155
Hamilton, Ontario,
L8P 4S0
 
To start a return, you can contact us at capecollectibles1020@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at capecollectibles1020@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues
• Dented boxes

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.